Frequently Asked Questions
Most frequent questions and answers
Which is technical information?
COMPOSITION: 100% extra soft batiste makò white cotton.
FABRIC WEIGHT: 85 gr/m2.
THREAD COUNT: 135/100 nm.
CONSTRUCTION: SISTEMA ARIA ®.
FILLING: white original goose down class 1.
WEIGHT FOR PILLOW: 365 gr/m2.
ITEM DIMENSIONS: 55 x 75
FILLING POWER: 770.
SEASON: every season.
SILVER TOUCH: ✓
MEDIACAL DEVICE: ✓
How should I wash a product with quilted squares or box shapes?
You can safely wash mattress toppers, duvets and pillows at home in a washing machine. Use detergent for delicate items and wash them at the temperature given on the label. As long as you follow the instructions on the label carefully, you can put the products in a spin dryer or a tumble dryer. Alternatively, use a specialist laundry service or take advantage of the reconditioning service that MED1994 provides for its customers: collection from your door, professional washing and drying (with repairs for any damage to the products that is not covered by the guarantee), and return delivery to your door. Contact us at email@example.com
Do filled products require maintenance?
Simple, everyday measures can help to ensure that your products stay in good shape over time. We recommend that you air and shake the product frequently in order to keep the filling evenly distributed. Do it first thing in the morning, when the sunlight is not too bright and the air is still cool and clean. Do not use carpet beaters or vacuum cleaners because they could damage the down-resistant fabrics. One last tip: brush the products, especially around the seams because normal household dust can gather there.
What should I do at the end of the season?
At the end of the season, it is a good idea to wash and dry the product thoroughly (carefully following the instructions on the label), then put it in a bag made of cotton or another breathable material in order to protect it from dust while allowing the air through. Plastic bags and containers should not be used.
Can feathers and down trigger allergies?
The NOMITE® label on our products certifies that the feathers and down are totally suitable for people with allergies. International scientific researchers have confirmed that when feathers and down are properly washed, sterilized and freed of dust, they do not provide an ideal habitat or a source of food for dust mites. In addition, the fabrics that are normally used in the production process form a barrier that dust mites cannot penetrate. Therefore, there are no contraindications to the use of feather and down products for people who are allergic to dust mites.
A number of the squares of my duvet are empty, while others have got bigger and fuller. What is happening?
That can happen to products (duvets and mattress toppers) with box-shaped quilting. Due to the special manufacturing technique, the squares have spacing ribbons inside them that have small openings so that the products can be filled. Sometimes down can shift from one square to another during everyday use due to frequent pressure in certain parts of a product. Therefore, we advise people who choose products with box-based structures to shake the down on a regular basis. It is a simple way to prevent problems. If necessary, our customer service team can arrange for your products to be collected, reconditioned and returned to you.